Helpful information

Find immediate answers to common questions about our Spanish to English over-the-phone interpretation services. From on-demand VoIP connectivity to simple per-minute rates, we make language support seamless for your organization.

Frequently asked questions

At AG Interpreters, based in Winnipeg, Manitoba, we connect you with professional Spanish and English interpreters instantly over the phone. Here is everything you need to know about how our call center services operate, how billing works, and how to get started.

How does your pricing structure work?
We charge flexible per-minute rates for all our phone interpretation services, with a straightforward 10-minute minimum fee per call. There are no complicated long-term commitments required to access our professional interpreters.

How quickly can I connect with an interpreter?
You can connect almost instantly. We offer dial-in on-demand access, allowing you or your team to reach a qualified Spanish-English interpreter right when you need one without scheduling delays.

Do I need to install special software or equipment?
No special software or dedicated hardware is required. You can simply dial in on-demand using standard telephone lines or your existing VoIP phone system, ensuring reliable audio connectivity wherever you operate.

What languages do you support?
We specialize exclusively in high-precision Spanish to English and English to Spanish over-the-phone interpretation, ensuring every interpreter possesses native-level fluency and cultural competence.

Which industries and specialized areas do you cover?
Our certified interpreters handle calls across a wide range of fields, including medical appointments, legal proceedings, technical support, customer service, immigration interviews, and tourism inquiries.

Is your phone interpretation service confidential and secure?
Yes, all our interpretation calls follow strict professional standards of confidentiality and privacy, making our service fully compliant and dependable for sensitive legal and medical discussions.

Can our customer service team integrate with your call center?
Yes, our VoIP call center infrastructure easily integrates into your daily customer service workflows, allowing your agents to bring a Spanish interpreter onto live calls within seconds.

How do we get started or set up an account?
Getting started is quick and easy. Reach out to our team via phone at [[phonenumber]] or email at [[email]] to set up your account details and receive your dedicated dial-in instructions.

Ready to bridge the language gap?

Partner with AG Interpreters for reliable, on-demand Spanish-English telephone interpretation tailored to your business needs. Contact us today to set up your service or book an appointment.